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Dealing with MSI.dot4wrp Error Installing HP Drivers
Wednesday, 24 June 2009
One CommentI have been trying to re-install HP Drivers for an OfficeJet J6410 All-In-One under Windows XP Service Pack 3 however it fails with a “Fatal error during installation” message about MSI.dot4wrp.
This was immediately followed by another error again indicating some ideas to MSO.dot4wrp.
To try and resolve this problem I tried a number of potential fixes including:
- Uninstalling the previous product fully
- Re-registering Windows installer using msiexec (msiexec /unregister then /regserver)
- Registering ATL.DLL with REGSVR32
- Disabling firewalls and other security products
- Clearing all temporary files
- Running CCleaner
- Recreating a user account with administrator privileges
To get it working I had to remove all reference to HP Printer files in windows\system32, remove all references to HP Printer software in the registry under Local Machine->Programs->HP, then run MSConfig and remove any entries referring to HP printer related products that were still lurking.
Important: Take care when making changes in the registry and always ensure you have a good backup handy.
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Funnily enough I’ve just done the same thing for the same model under Vista SP2. Uninstalled first of all because the fax printer stopped working and so I deleted it, to reinstall it, but then couldn’t find a way to reinstall it. HP support told me to fully uninstall and reinstall the entire printer set-up, but then the reinstall fell over, repeatedly, with that error.
I fixed it, no thanks to HP by doing what you did, PLUS, to get the files out of system32 I had to boot into Linux, because the permissions were set to System and it wouldn’t et me delete them. There may be a simpler way of getting control, but it isn’t an obvious one. I’d tried all those.