As Monk has found out with his recent installation at the Abbey, remote support software can give you an ‘almost there’ experience that talking something over the telephone just can’t. The amount of time that I’ve saved by implementing remote support software is huge.

I am still operating the new remote support software from NTR and its working well. The button on our homepage has been greeted enthusiatically by our users and has made the initiation of support much simpler and quicker. For example, if I am unavailable then the button on the homepage reflects that and the user can leave a message, once I become available I can pick up the support issue. These users can be running Windows, MacOS or Linux which dramatically increases the usefulness of range of our helpdesk.